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RBCH number one in NHS National Staff Survey

7 March 2018

Our hospital Trust (RBCH) is the top performing acute trust in this year’s NHS National Staff Survey.

Listening into Action, which has analysed all the data, wrote of our achievement: “Take a bow The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust, for a quite remarkable set of results from staff in the current national context. They might only have gone up one place from their league position last year, but the results are a trend-bucker."

The Trust is in the top 20% of all acute trusts for 24 of the 32 key findings in this year’s NHS National Staff Survey.

We have also achieved the highest nationally reported scores for acute trusts in the following:

  • 78% of staff feel able to contribute towards improvements at work
  • 81% of staff are satisfied with their level of responsibility and involvement
  • 78% report effective team working
  • 93% agree that their role makes a difference to patients/service users
  • 96% have been appraised in the last 12 months

In terms of overall staff engagement, RBCH's score of 3.96 (out of 5) was in the highest 20% when compared with trusts of a similar type.

The NHS National Staff Survey collects views from staff of what it is like working at RBCH and means the Trust can compare the results with others around the country. This year more members of RBCH staff completed the survey compared with previous years with 73% saying they would recommend RBCH as a place to work against an acute trust average of 61%. Staff also gave a vote of confidence to standards of care at the Trust, with 81% recommending RBCH as a place to receive treatment against an acute trust average of 71%.

The largest local change indicates improvements in communication between senior management and staff.

RBCH is part way through a cultural change programme supported by the Trust’s Change Champions. Over the last few years, the Trust has been in regular dialogue with staff to hear opportunities for change and improvement for working at RBCH. The Trust is also working to strengthen the employee proposition under its ‘People Plan’ 2017-2020 which brings together all of its staff strategies. This alignment will help the Trust to inspire and support staff to deliver the best possible care for patients and attract the best talent to RBCH.

Karen Allman, Director of Human Resources, said: “The confidence staff have expressed in our Trust as both a place to work and a place to receive treatment is extremely heartening. We take nothing for granted and these great results will encourage us to work even harder to support our people as we face an exciting period of change and work more closely with our partner organisations.”

Nicola Hartley, Director of Organisational Development, said: “I feel pleased and proud about this year’s results. What matters most to us is that our staff feel motivated and positive about working here and we have been working hard to create a spirit of team working across the organisation, listening to staff about what it feels like to work here and acting on what they tell us.”

You can read the full Listening in Action analysis here and find the full survey results here.

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