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Friends and Family Test

If you attend our Emergency Department or stay overnight on a ward at our hospitals, you will be asked the following:

'How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?'

This is a national initiative known as the Friends and Family Test. The aim is to encourage patient feedback, show patients that their views and experiences matter, ensure we continue to improve patient care and let people know where they can get the best care.

It will provide us with information that we will be able to use with other feedback we have from patient surveys, letters etc. Patients and the public will be able to compare healthcare services and clearly identify the best performers, as well as those who need to improve.

Results will be made available on a monthly basis to each ward and to the Emergency Department to display. The results will also be listed nationally and here on our website.

For more information on the Friends and Family Test, visit www.nhs.uk/friendsandfamily