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RBCH performs top for leadership and safety culture in NHS Staff Survey

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust (RBCH) celebrates some of the top results nationally for its leadership and safety culture in this year’s NHS Staff Survey.

The Trust achieved the highest scores reported nationally for acute trusts in the following:

  • 79% feel their manager values their work (average trust response 71%)
  • 77% say their manager encourages them at work (average trust response 68%)
  • 77% feel secure raising concerns (average trust response 69%)
  • 74% feel their manager takes a positive interest in their health and wellbeing (average trust response 67%)
  • 66% feel able to make improvements happen (average trust response 56%)
  • 62% are involved in deciding on changes introduced (average trust response 53%)

The NHS Staff Survey collects views from staff about what it’s like working at RBCH and means the Trust can compare the results with others around the country.

This year 77% of RBCH staff said they would recommend the Trust as a place to work against an acute trust average of 63%. Staff also gave a vote of confidence to standards of care at the Trust, with 84% recommending RBCH as a place to receive treatment against an acute trust average of 71%.

The largest local change indicates improvements in communication between management and their teams. Over the last few years, the Trust has undertaken a cultural change programme, supported by the Trust’s Change Champions. Part of this work has focused on empowering all staff to be effective leaders.

There has also been significant work around learning from mistakes and near misses so that staff support each other to change processes and make improvements to ensure patients receive the best possible care at the hospitals. This ethos is at the center of the Trust’s culture of continuous improvement.

Deb Matthews, Director of Quality Improvement and Organisational Development, said: “We're so pleased with this set of results. They show what a great foundation we have in preparation for the period of change ahead - knowing that our colleagues feel supported by their managers, and feel involved in considering change, reassures us that we can face future challenges together. But we can’t be complacent – there’s still much we can to do support and encourage every member of staff to achieve their aspirations.”

Alyson O’Donnell, Medical Director at RBCH, said: “I’m over the moon with these results! We’ve done a lot of work around our safety culture, in particular how we process and learn from errors and near misses. We know that the more open we are when things don’t go to plan, the more we can learn and build on our practices. The fact that so many of staff feel able to raise concerns and make improvements happen shows this hard work is paying off. I’m incredibly proud of my colleagues at the Trust – congratulations Team RBCH!


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