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RBCH best acute trust for ‘speaking up’

25 July 2019

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust (RBCH) has been acknowledged for its ‘Freedom to Speak Up’ (FTSU) culture after receiving an FTSU score of 84% - the highest score for an acute trust.

The FTSU score is calculated based on the results from the most recent staff survey and looks at whether staff know how to report errors, near misses and incidents - and if they are encouraged to do so - how fairly they are treated when they do report, and whether or not they feel secure raising concerns about unsafe clinical practice.

Helen Martin, FTSU Guardian for RBCH, said: “We are incredibly proud to be recognised for our excellent culture of speaking up. This high score reflects the commitment of every member of RBCH to creating an open and safe working environment, and celebrates the significant work that has taken place over the past few years to improve our overall Trust culture.

“Our teams have worked hard to encourage reporting in our organisation, raising awareness of the ways to report incidents and giving staff spaces to openly discuss difficult feelings. We have also looked at ways to reach colleagues who have struggled to report things in the past and have set up networks to provide them with support.

“These scores really do show an absolute commitment to continuous improvement, demonstrating we have a workforce dedicated to sharing openly and honestly so that we can improve care for our patients.”


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