Home » Patients and visitors » Coronavirus guidance

Coronavirus guidance

For information about changes to specific services, please use our A-Z of services on the homepage or via 'Our Services'.

Visitor guidance

Non-urgent elective operations and procedures

Keep up to date with all our latest news here

While we focus our efforts on meeting the challenges of the coronavirus pandemic, we are still here to help you. If you are unwell, you should continue to access the care that you need.

If you are a patient with a long-term condition please do keep in touch with your clinical team.

Symptoms

If you have symptoms of coronavirus, however mild, you should stay at home for seven days. Symptoms include:

Face coverings

If you are coming to hospital as a visitor or for planned outpatient care, you must wear a face covering at all times. This is for your safety and the safety of other patients and staff. The Government has also urged the public not to buy medical grade/surgical masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home. The key points are that it should cover the mouth and nose and be washed regularly. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose. Face coverings are not a replacement for social distancing and regular handwashing which remain the most important actions for the protection against Covid-19.

If you show any symptoms please do not come into our hospitals, or visit your GP, or a pharmacy. If you have an appointment with us, please call us to cancel. There is no need to contact 111 unless symptoms worsen, do not resolve after seven days, or you feel you cannot cope with your symptoms. Please use the online 111 service before calling if you are able to. Guidance on self-isolating is available here.

Across our hospitals we are responding to the changing guidelines and ensuring we are best equipped to care for all our patients.

Please be reassured your safety is a top priority and we are caring for our patients who have Covid-19 in specific areas.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.