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Staff Survey Results 2019

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How are we doing?

As the two acute trusts based on the eastern side of Dorset prepare for merger, the latest NHS National Staff Survey provides a very positive picture. More than 84% of staff who took part in the latest NHS National Staff Survey at The Royal Bournemouth and Christchurch Hospitals (RBCH) and 78% at Poole Hospital would recommend their trust to family and friends, according to the results published today.

The results show both trusts have sustained improvements since last year, which is a great achievement during a year of significant change and transition. Poole scored above average in 7 of the 11 reporting themes, including equality, diversity and inclusion, bullying and harassment and team working, whilst RBCH went even further to score alongside the best in the country in 5 out of the 11, including staff morale, safety culture and staff health and wellbeing.

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The results show that both trusts have a very engaged workforce, with RBCH achieving the same as the highest score nationally. The staff engagement score demonstrates how involved and motivated staff feel and whether they would recommend the trust as a place to work and/or receive care. The figures show that both trusts have performed better than the national average on a number of key areas, including feeling encouraged by their respective trusts to report errors, near misses and incidents and feeling trusted to do their job.

Very importantly, both trusts scored highly for equality, diversity and inclusion (9.2), demonstrating that the new merged organisation will be well-placed in its ambition to ensure that all staff are treated fairly and equally, and that all are valued for their contribution. Overall, staff within both Trusts would recommend their organisation as a place to work - 78.1% of those who responded to the survey within RBCH and 68.5% at Poole.

Nevertheless, the survey results also show there are still areas that the trusts need to work hard on. A higher percentage of staff at both trusts compared to 2018 reported at least one incidence of physical violence at work from patients, relatives or other members of the public. This will form part of both trusts’ focus in 2020 to ensure their staff feel safe at work, alongside other highlighted areas where there is still work to do.


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The trusts have recently begun a new joint development programme to help shape the new values, behaviours and culture of the new merged organisation – the “East Dorset Hospitals NHS Foundation Trust” - when it is established in the summer. This will build on some of the existing engagement work, and will be carried out by a diverse mix of staff from across both organisations. These “change champions” will continue to engage with their colleagues, seeking to understand how things can be further improved and ensuring that action is taken to address concerns.

Commenting on the results, Debbie Fleming, Joint Chief Executive of both Poole Hospital and RBCH, said: "It's great to see both trusts doing so well, which is a testament to all the hard work that has been going on to support staff during this time of significant change.

"I am particularly pleased to see both trusts performing so well on important issues such as diversity and inclusion. We want everyone within our new organisation to feel valued and included.

"These results put us in a very strong position ahead of the proposed merger and coming together as East Dorset Hospitals NHS Foundation Trust in July."

The NHS National Staff Survey collects views from staff of what it like working at Poole Hospital and RBCH and means the trusts can compare the results with other trusts around the country. The results were collated by Quality Health.

This year more than 1,700 Poole staff and more than 2,000 RBCH staff completed the survey.

Find out more

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The full staff survey report is available from NHS England.

You can also read our previous reports by searching for 'staff surveys' in the tool bar above.

Got a question?

If you have a question about or comment on this information, please contact the Organisational Development team at