Home » Your Trust » Enhanced Wellbeing Support » Personal and work related support

Personal and work related support

Tim and Gemma from Occupational Health are here to help

Occupational Health helpline

Occupational Health advisors are available for support as follows:

NHS People advice and helplines

Helping you manage your own health and wellbeing whilst looking after others:

For emotional support by phone

Call 0300 131 7000

7 am – 11 am, seven days a week

For emotional support by text message

Text 'FRONTLINE' to 85258

24 hours a day, seven days a week

For wellbeing support apps

Get free access to a number of wellbeing apps until the end of December 2020.

Filipino trauma helpline

A helpline has been created to help Filipino health and care staff experiencing bereavement or trauma during the coronavirus pandemic.

The new helpline will be free, confidential and run by specialist counsellors and support workers fluent in Tagalog, a language widely spoken in the Philippines.

The new Filipino support service is available by phone seven days a week between 7am and 11pm on 0300 303 1115 or 24 hours via text by texting Frontline to 85258.

Dedicated helpline - together we can

The Bournemouth, Christchurch and Poole Council (BCP) initiative 'together we can' now includes a prescription collection service. The helpline is open 8am-8pm seven days a week and gives access to volunteers and council staff who are able to help deliver food and essential items. The number is 0300 123 7052. Please also share this number with patients who you feel might benefit. You can read more about the initiative here.

Our employee assistance programme

Care first logo All employees can access support that enables them to manage personal and work-related issues through Care first, an employee assistance programme (EAP).

You and your dependants can access the telephone helpline and get general information, support and advice on a range of issues including health and wellbeing, emotional/personal, work/career and money worries.

Support is available 24/7, 365 days of the year. Call freephone: 0800 174319

Confidential mental health support

Able futures

Able Futures are an external organisation providing confidential mentall health support for individuals (staff or family). Accessing the service is easy and quick; via their online self-referral form or by calling their helpline:

  • Call the helpline number on 0800 321 3137 (Open from 8am to 10.30pm, Monday to Friday)
  • Find out more on the Able Futures website here.

Confidential spiritual and pastoral care


Our chaplaincy team are offering spiritual guidance to staff

Our confidential service is available for patients, relatives, friends and carers, irrespective of whether or not you have a religious faith. Chaplains are people with time to listen, offer support and journey alongside you.If your request is urgent, please ask the ward staff to bleep the on-call chaplain.

Bournemouth and Christchurch Hospitals

Chaplains are available through the day, and an 'On Call' Chaplain is also available out of hours and at weekend /bank holidays. Chaplains are available for spiritual support in strictest confidence. You do not have to be religious to speak to the Chaplain who will not try to 'convert' you, but will listen to your concerns.

The Duty Chaplain may be contacted via Switchboard: (01202) 303626.

Please Note: For non-urgent matters, ring the Switchboard and ask for Ext 4221. A messaging service will take your call if the Chaplain is not available.


A chaplain is normally available 24 hours a day in an emergency. Our chaplaincy services covers Poole Hospital, St Mary's Maternity Unit, Forest Holme Hospice and the Harbour Hospital.

You can contact the chaplaincy team by:

  • Asking a member of the ward staff to contact us on your behalf
  • Calling: 01202 442167 (chaplains' office)
    01202 448153 (chapel)
    Or via switchboard on 01202 665511 and ask them to contact the on-call chaplain