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Care Quality Commission (CQC)

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust rated Good by Care Quality Commission and Outstanding for its leadership.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The CQC makes sure health and social care service providers - such as The Royal Bournemouth and Christchurch NHS Foundation Trust - offer people with safe, effective, compassionate, high-quality care. They carry out regular inspections and provide reports on the care and the progress since their previous report.

The CQC last inspected the Trust in March 2018 and published their report in June 2018.

The inspection covered urgent and emergency care, medical care, maternity, and surgery – areas that had previously been rated as requiring improvement at the last inspection in 2015. The CQC also looked specifically at leadership and how the Trust used its resources.

The inspection also looked at safety, and whether services are effective, caring, responsive and well-led. It was leadership at the Trust that gained a rating of Outstanding. The Trust is Good for being safe, effective, caring and responsive to people's needs. The Trust made significant improvements in all areas inspected.

The Chief Inspector of Hospitals, Professor Ted Baker, said: "The board and staff must also be congratulated for setting out an aim to be the most improved trust by 2017 and working towards that, and for its achievement in working collaboratively with local stakeholders to help transform local health service throughout Dorset."

The inspection identified "that Trust leadership had taken a cultural approach to improving services, ensuring that quality improvement and continuous improvement were integral to the everyday workings of the Trust".

Inspectors visited the Trust during a particularly busy time and made a number of observations, including:

  • we observed a deeply positive and embedded culture of caring
  • the Trust had planned and provided services in a way that met the needs of local people, such as investing time and money to support people living with dementia
  • patients with complex needs were taken into account when delivering and organising services
  • patients and those close to them felt fully involved in all aspects of care with staff providing compassionate and consistent support
  • the Trust has an exemplary reporting system for sharing learning, improvements and best practice

Tony Spotswood, Chief Executive Officer at RBCH, said: "We're delighted with this set of results - they reflect how hard we've worked to make improvements to benefit our patients. Building on our last set of CQC results has been a true team effort, with everyone bringing ideas to the table and embracing new ways to improve patient care. We're so proud of our staff and their continued commitment to quality care for the people of Bournemouth, Christchurch, and the surrounding areas."

Paula Shobbrook, Director of Nursing and Midwifery and Deputy Chief Executive of the Trust, said: "We receive very positive feedback from our patients and their relatives about the care we provide at the Royal Bournemouth Hospital, which the CQC has highlighted this in this report. I am grateful to all our staff who work together to provide compassionate care and expert treatment for patients - this rating belongs to us all."

The Chief Inspector of Hospitals, Professor Ted Baker, said: "Since we last inspected, Royal Bournemouth and Christchurch Hospital NHS Foundation Trust has taken significant strides to improve in all areas. I am satisfied that the trust has worked to ensure every stage of improvement has been embedded before moving on.

"Senior managers have taken a thorough approach to improve services across the trust by developing team coaching, change champions and quality improvement training. By actively promoting staff empowerment to raise concerns and drive improvement, the trust has helped embed quality improvement in the everyday workings of the trust."

You can read the full report here.